Terms and Conditions

Below are the general conditions of sale applied in the online shop.

For each For further information, please contact the brewery by sending an email to info@valrendena.beer.

PAYMENT METHODS

Payment can be made via:

  • Credit and debit cards
  • Apple/Google Pay
  • PayPal
  • Bank transfer
  • Cash on Delivery, €5.00 surcharge, applied at checkout.

INVOICING AND TAX KEEPING

The invoice is issued only upon request.

Sales regulated by laws regarding mail order sales. Article 22 of Presidential Decree 633/1972 ("Retail trade and similar activities") provides that issuing an invoice is not mandatory—unless requested by the customer—for certain transactions, specifically listed in the first paragraph, including mail order sales. Mail order sales are also exempt from certifying the purchase price by means of a receipt or fiscal receipt (Article 2, letter oo), of Presidential Decree no. 696/1996.

SHIPPING METHODS AND COSTS

The products on the site can be purchased, depending on the type, in packs of 12 pieces x 0.50 l or in packs of 6 pieces x 0.75 l.

Purchased products will be shipped via express courier within 1-2 working days of receiving payment confirmation.
The goods will be delivered within 2 - 3 working days from the date of shipment.

Shipping costs are always included (free) with the exception of the following surcharges for special areas.

Expected increases :

  • Venice and Lagoon: €7.00
  • Smaller islands: €13.00
  • Calabria / Sicily / Sardinia: €8.00

Insurance : All shipped goods are insured for damage incurred during transportation. We guarantee the utmost care in packaging.

Cash on delivery : payment in cash on delivery (COD), surcharge €5.00.

IMPORTANT

Upon delivery, check the external integrity of the package. If it shows signs of crushing, accept it and sign "with reservation." This will allow you to obtain reimbursement for any damage caused during transport (see the "Insurance" section). The delivery person is not required to wait for the package to be opened.

RIGHT OF WITHDRAWAL - INFORMATION FOR THE BUYER

Birrificio Val Rendena aligns itself with the consumer-friendly legislation on purchase contracts that take place outside of commercial premises: Legislative Decree no. 206 of 06/09/2005.

This decree provides the buyer with the right to withdraw. Specifically, anyone who purchases a product and is dissatisfied with it may exercise this right by sending an email to info@valrendena.beer and initiating the relevant process.

Most importantly, and mandatory, for the right to be exercised, as required by law, a REGISTERED MAIL with return receipt must also be sent as paper proof of the decision to withdraw.

The customer may exercise the right of withdrawal within 14 days of receiving the goods by sending a registered letter with return receipt, expressing their intention to exercise this right.

The right of withdrawal is excluded for the purchase of goods made to measure or personalized according to the customer's specific requests or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

The right of withdrawal also lapses in the event of the original packaging being missing, the absence of integral elements of the product, or in the event of its damage.

Return shipping costs will be borne by the customer. Refunds will be processed within 30 days of receiving the goods via bank transfer.

MINORS: PURCHASE RESTRICTIONS

Purchases of alcoholic products on this site may only be made by persons over the age of 18.

Orders placed by people under 18 will be cancelled and any amounts already paid by the customer will be refunded.