Refund policy
RIGHT OF WITHDRAWAL, RETURNS AND ORDER CANCELLATION POLICY
The following provisions apply exclusively to purchases made by consumers, understood as natural persons purchasing for purposes unrelated to their business, commercial, craft or professional activity.
Right of withdrawal
The consumer has the right to withdraw from the purchase, without providing any reason, within 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the products.
In the case of an order consisting of multiple products delivered separately, the withdrawal period begins on the day the final product is delivered.
If the final day of the withdrawal period falls on a non-working day, the deadline is extended to the next working day.
How to communicate the withdrawal
To exercise the right of withdrawal, the consumer must clearly communicate their decision within the applicable deadline:
- through the return request procedure available in the customer account;
- or by sending an email to info@valrendena.beer.
Where possible, the communication should include:
- the purchaser’s first and last name;
- the order number;
- the products to be returned;
- the email address used for the purchase.
There is no requirement to send a registered letter. The consumer may use any explicit statement that clearly expresses their decision to withdraw.
Returning the products
After communicating the withdrawal, the consumer must return the products without undue delay and, in any event, within 14 days of the communication.
Return instructions and the return address will be provided after the request has been received.
The direct costs of returning the products shall be borne by the customer. The customer is advised to use a tracked shipping service and suitable packaging, particularly for bottles or other fragile products.
Condition of returned products
The consumer may handle and inspect the products only to the extent necessary to establish their nature, characteristics and conformity.
The right of withdrawal does not automatically lapse solely because the original packaging is missing. However, the consumer is responsible for any reduction in value resulting from handling beyond what is strictly necessary.
In particular, bottles or cans that have been opened, partially consumed, damaged or have altered seals may be subject to a reduction in the refund proportionate to the actual loss in value, up to the full value of the individual product.
No flat-rate restocking fee will be applied.
Refund
In the event of withdrawal from the entire order, the following will be refunded:
- the price of the returned products;
- the cost of the standard delivery method originally paid.
Any additional costs resulting from the customer’s choice of a delivery method more expensive than the standard delivery method offered will not be refunded.
The refund will be made within 14 days from the day on which Birrificio Val Rendena is informed of the decision to withdraw, using the same payment method used for the purchase, unless otherwise expressly agreed with the customer.
Birrificio Val Rendena may withhold the refund until the products have been received or until proof of their return shipment has been provided, whichever occurs first.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the cases provided for by the applicable legislation and, in particular, for:
- products made to measure or clearly personalised;
- products that are liable to deteriorate or expire rapidly;
- sealed products that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery;
- any other products or contracts expressly excluded under Article 59 of the Italian Consumer Code.
Standard packaged beers that are intact and unopened are not automatically excluded from the right of withdrawal.
Damaged, defective or non-conforming products
The right of withdrawal is separate from the statutory guarantee of conformity.
If a product is received damaged, defective, incorrect or not in conformity with the order, the customer must contact info@valrendena.beer, providing the order number and, where possible, photographs of the product and its packaging.
In such cases, the costs required for the return or replacement will not be charged to the customer.
Order cancellation
The customer may request the automatic cancellation of unfulfilled items within 15 minutes of the order confirmation, using the function available in their account.
After this period, the customer may still promptly contact info@valrendena.beer. If the order has not yet been handed over to the carrier, Birrificio Val Rendena will attempt to stop its preparation.
The 15-minute automatic cancellation window does not limit the consumer’s statutory right of withdrawal.
